Customer Service Officer - Fyshwick

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Work type: Full time
Location: Canberra
Categories: Administration/Support, Call Centre/Customer Service

Customer Service Officer - Fyshwick

CSR Masonry & Insulation comprises of Bradford Insulation, PGH Bricks and Monier Roofing. We manufacture and market a full range of products for residential and commercial applications including a large range of products and systems that cover insulation, ventilation, solar, bricks and rooftiles.

The Opportunity 

We currently have an opportunity for a highly motivated customer service professional to join our Masonry & Insulation team at Fyshwick, reporting to the Area Manager, you will be responsible for the delivery of an exceptional customer experience to our customers across the region. This role will be split between administration and colour consulting.

Some Key Responsibilities Will Include…

  • Building rapport & maintaining relationships with customers;
  • Face to face colour selection consultations;
  • Updating marketing & product displays;
  • Answering Customers enquiries, processing customers’ orders and providing quotes for customers;
  • Building relationships and supporting internal teams including despatch & sales teams;
  • General adhoc duties e.g data entry.

The ideal candidate will be able to demonstrate:

  • Minimum 2 years’ experience in a similar role
  • Experience in a sales environment would be desirable
  • Excellent communication skills both verbal and written
  • Experience using SAP would be advantageous
  • A hands-on attitude, strong problem-solving skills;
  • The ability to work both autonomously and as part of a team

This role is initially located in Fyshwick with a future relocation to Hume.

Why Work With Us?

  • We believe in personal development and supportive managers
  • Competitive pay and overtime
  • 12% super, Annual Leave Loading, employee discounts and loads of employee benefits!

CSR offers a rewarding working environment and encourages people from all backgrounds. If you believe you have the relevant skills and experience required to be a success in this role then, don’t miss out! We would love to talk to you-  apply now!

To learn more about us see or

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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