Customer Service Officer - Yarraville

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Work type: Full time
Location: VIC - other
Categories: Call Centre/Customer Service, Corporate/Other

Customer Service Officer – Yarraville

CSR Building products, voted BRW magazine's top 20 innovators in Australian businesses, is a leading manufacturer of highly innovative and sustainable building solutions across Australia and New Zealand.  

Our Interior Systems business is the Australian market leader in the manufacture and distribution of Gyprock™ plasterboard, Cemintel™ Fibre Cement and Himmel™ ceiling systems, for use in a wide range of residential and commercial construction applications. 

The opportunity!

Only the best customer experience can complement our premium building systems, and due to business growth, we have a new opportunity for an enthusiastic and customer-centric individual to join our high performing and friendly team who all have a genuine passion for delivering brilliant service and sales outcomes!

Key duties & Responsibilities

  • The target is to ensure consistent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Build sustainable relationships and trust with account mangers through open and interactive communication.
  • Meet personal/sales support team targets/quotas.
  • Handle customer enquiries, managing and maintaining customer pricing and technical support, problem solving, managing customer complaints, provide appropriate solutions and alternatives to all requests within strict time limits
  • Follow CSR communication procedures, guidelines and policies

About you

You are looking for an exciting, yet challenging role and have an understanding of the building industry and are passionate about service outcomes. You are:

  • An upbeat, proactive and courteous person with a can-do attitude
  • Able to work well under pressure and multi-task, with a high attention to detail
  • A quick learner with a desire to build a career in the Customer Service sector
  • Extremely organized and skilled in managing time effectively
  • Strong problem-solving skills and ability to achieve agreed outcomes
  • Follow communication procedures, guidelines and policies
  • Have intermediate computer skills
  • Intrinsically motivated

Skills & Experience

  • A genuine passion for providing exceptional / consistent service outcomes
  • The ability to handle objections and use your consultative skills to come up with solutions
  • A knack for learning new systems, products and processes
  • Excellent written and verbal communication skills combined with a warm manner
  • Resilience and the ability to keep up in a fast paced and busy environment 
  • Strong phone contact handling skills and active listening
  • Customer orientated and ability to adapt/respond to different types of situations
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Knowledge of SAP, CRM and Microsoft tools would be advantageous
  • Availability to work a rotating roster between 6.00am and 5.00pm Monday to Friday

On offer is an attractive salary package including 12% superannuation and leave loading. Most importantly, you'll be joining a great team with a highly supportive leader, and part of an organisation that rewards for excellence and provides career development opportunities.
Flexible working conditions with a mix of office and home based hours.

How to apply

If you’re excited about being part of a friendly and fast paced environment, apply online today and we’ll be back in contact shortly. 

To learn more about us, please visit or

CSR has a strong commitment to workplace, health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a police background check before a formal offer is made.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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