Customer Service Officer / Trade Counter Sales - Darwin

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Work type: Full time
Location: WA - other
Categories: Call Centre/Customer Service, Manufacturing/Operations, Transport/Logistics

Customer Service / Trade Counter Sales – Darwin

CSR is the name behind many powerful brands, providing innovative and sustainable building solutions across the residential, commercial, and industrial segments.

Having serviced the building industry for over 70 years, CSR has established itself as one of the most trusted brands in Australia. Our Gyprock Trade Centre, located in Darwin, specialises in providing an extensive range of high-quality building materials and interior solutions. Our customers choose our stores because of our dedication to providing the best possible customer experience.

Our CSR teams are the heartbeat of our centres.  They are passionate in their pursuit, seeking new ways to improve the customer experience, this creates an opportunity for career satisfaction, team value and financial rewards.  If you’re passionate about partnering with innovative excellence we have the role for you!

The Opportunity 

We are seeking a highly motivated, customer centric Trade Counter Sales Operator to join our Darwin Gyprock Trade Centre. In this dynamic role, you will be responsible for identifying and exploring new opportunities for CSR to grow the business by selling the benefits of our products to builders, contractors, architects, designers and DIY customers.

Treating our business like your own, you will work closely with your customers to understand their businesses and help them to succeed, whilst working with our close-knit team to provide an exceptional customer experience and ensure the highest service standards are maintained.

Some key responsibilities will include:

  • Provide exceptional customer service for all our customers (walk in, email and phone);
  • To assist in the day-to-day activities within their store, working to be an effective team member through assisting in the delivery of the store objectives in retail standards, inventory, safety and revenue;
  • Upselling and cross-selling through understand customers’ needs and offer products & solutions to suit their requirements;
  • Processing orders, invoices, payments, stock control;
  • Maintaining high standards of displays and merchandising in our store.

Our Ideal Candidate:

  • Friendly, engaging, confident and resilient;
  • Strong customer service & retail sales experience;
  • Flexible attitude and enjoys a challenge – “No job too small, no task too great”;
  • Enjoys working in a tight-knit team environment;
  • Physically fit – comfortable doing a 25kg single lift;
  • Great computer skills.

Hours of Work:

  • Monday to Friday: 7:00am to 4:00pm

To be considered for this role you will be known for your commitment to safety and passion for quality; you will be motivated by developing and working within a strong team environment.

  • Supporting education or trade qualifications;
  • Excellent computer skills with exposure using SAP;
  • Strong written and verbal communications with the ability to influence stakeholders across all levels;
  • Hands on approach, strong problem solving skills and the ability to work autonomously.

What’s in it for you?

In addition to an attractive salary package including 12% Super and Annual Leave loading, we will provide full on the job training to support your growth and development!

If this sounds like the next step in your career and you want to be part of an organisation that fosters a friendly work environment, whilst providing you with personal and career development – then apply now!

To learn more about us see  or  visit us in store at Gyprock Trade Centre, Corner Stuart Hwy and Angliss Road BERRIMAH, NT 0828

CSR has a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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