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Help Desk Support Officer - North Ryde

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Work type: Casual
Location: Sydney
Categories: Call Centre/Customer Service, Information Technology

Level 1 Help Desk / Customer Service – North Ryde
 
CSR is an industry leader in Australia and New Zealand providing building products and materials. We are the name behind many powerful brands, providing innovative and sustainable building solutions across the residential, commercial and industrial segments.
 
As a key member of our Business Information Services (BIS) team, this position is responsible for delivering outstanding customer service and work alongside our tight knit team to assist our users with level 1 technical support.
 
 
A typical day looks like…
  • Being the first point of contact, ensure that our customers receive a high standard of service and exceptional customer experience via phone or email
  • Understand the customer’s query to provide technical support/advice to customers and escalate query as needed
  • Manage the call queue and ensure the customer is referred to correct department
  • Accurate and consistent data entry
To ‘smash it’ and role model our behaviours you will…
  • Have previous experience in a customer service, support or call centre would be advantageous
  • Have a passion for providing the best customer experience through both phone and email
  • Be a great all-round communicator
  • Some exposure or interest in IT
  • And most importantly a willingness to learn coupled with a great attitude!
Why work with us?..
  • Friendly and supportive team environment
  • Flexibility to work around University timetables
  • Full training and ongoing opportunities provided to grow your knowledge and career
  • Attractive salary with lots of employee benefits!
 
This would be a fantastic opportunity for an IT Student or recent Graduate looking to gain valuable skills in a corporate environment. No previous IT work experience necessary, just bring your amazing customer service skills and we can teach you the rest – so apply today!
 
To learn more about us visit www.csr.com.au

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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